Bengaluru woman signs up as Blinkit delivery agent for a day, gives feedback. CEO responds

In Bengaluru, a resident's recent experience as a delivery agent for the quick-delivery platform Blinkit has prompted significant changes within the company. Sneha, who signed up as a delivery partner to understand Blinkit's rapid delivery system, shared her observations and feedback in a detailed thread on X (formerly Twitter). Her input has resulted in several adjustments by the company.

Sneha's thread, which quickly gained traction, described her day delivering orders in the Indiranagar area. “Signed up to be a Blinkit delivery partner and delivered a few orders around Indiranagar today. And da*n it was amazing, earned some money, talked to a few riders. Got to know how the whole system works,” she wrote.

Her feedback, however, highlighted several areas of concern. Sneha noted discrepancies in the promotional messages Blinkit sends to its delivery agents, including claims of potential earnings up to ₹50,000 a month and a ₹2,000 bonus. “This whole message is too gimmicky. Please don't give hope or false information to the riders. After I delivered a few orders I just know how hard it is to earn ₹50,000 and yes, where is my bonus 2K. Didn't see how to get it or any term and conditions,” she stated. She also sought clarification on Blinkit's free medical insurance policy for its delivery agents.

Further, Sneha criticised the conditions at a local Blinkit store, pointing out the lack of proper seating and drinking water facilities. “The whole place is too messy to even stand. It would be great if you take care of the store as well,” she suggested. She also recommended that Blinkit introduce larger paper bags for delivering heavier orders to prevent the current bags from tearing.

In response to Sneha’s feedback, Blinkit's Chief Technology Officer (CTO), Sajal Gupta, acknowledged the issues raised and outlined the changes implemented. “The seating area has been upgraded. We will make this the standard across stores,” Gupta confirmed. He also mentioned that Blinkit has addressed several other concerns raised by Sneha.