Slack is rolling out its suite of generative artificial intelligence (AI) features to all its paid customers, the workplace communication app said on April 18, as it looks to help people work faster and smarter at the workplace.
Called Slack AI, this set of features are built directly into Slack and uses the conversation data already present in the platform to create an intuitive and secure AI experience for users and their organisation.
This rollout comes after the Salesforce-owned platform first announced plans of integrating generative AI capabilities into its platform in May 2023. The company began offering Slack AI as a paid add-on to enterprise customers in February 2024 with support for English.
With today's announcement, Slack AI will be available to businesses of all sizes with expanded language support including Japanese and Spanish. It will be available as a paid add-on for customers of Slack Pro and Business+ plans, priced at $10 per user per month. The company plans to add support for more languages in the future.
Slack is also introducing a new recap feature that will deliver to users a daily morning digest containing summaries of channels a user wants to follow, but can't check in real time.
The company said that Slack AI will help users get started with personalised recommendations of which channels to add based on their Slack activity. Once a user adds a channel to their recap, they will start to receive a daily digest with anything they may have missed.
Among other features in Slack AI include conversation summaries that lets users generate highlights from channels and threads. One can create summaries of unread messages, messages shared in the past seven days or any specific date range of their preference. It also lets users dive deeper into any specific highlight.
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People can also ask questions based on new and old messages and information stored in Slack channels, related to various projects, teams and topics. Slack said that users will get clear and concise answers in plain language with direct citations to relevant Slack messages, allowing them to verify the information and dive deeper if they prefer.
Going forward, Slack plans to expand its search and summarisation capabilities by tapping into new data sources, including files, Slack apps, canvases, and clips. The company is also working on a feature that could provide summaries of audio and video chats on its Huddle feature.
Slack also plans to integrate Einstein Copilot, a conversational AI assistant for Salesforce's customer relationship management (CRM) system, directly to the user's workflow in the application. This will enable users to ask Slack AI about their CRM data as easily as they talk to their teams, the company said.
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