Number Of Mobile CRM Apps Downloadable On App Stores To Grow By 2014: Gartner

Significant shifts will occur in the customer relationship management (CRM) market in the next two years. Gartner, Inc. predicts mobile CRM apps available for download on app stores will grow to over 1,200 by 2014 from over 200 in 2012. More than 50 percent of total CRM software revenue for certain types of applications will be delivered as software as a service (SaaS) during 2016, and Gartner predicts salesforce.com will remain the largest CRM vendor by revenue in 2013. Click here for full story