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BlackBerry co-CEOs seek to control the damage

BlackBerry co-CEOs seek to control the damage

October 14, 2011 / 13:21 IST
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By Alastair Sharp

TORONTO (Reuters) - Research In Motion has fixed the root cause of a global disruption of BlackBerry services and is still working to clear a backlog of delayed messages, its co-CEOs said on Thursday, hoping to control the damage to RIM four days after the outage began.

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The chief executives - Mike Lazaridis and Jim Balsillie - apologized for the system-wide failure that left millions of BlackBerry users without email, instant messaging and browsing and said the company would work to regain their customers trust.

"Our inability to quickly fix this has been frustrating," Lazaridis said, sounding contrite. "We are taking immediate and aggressive steps to minimize risk of this happening again."