Real income of food delivery workers drops as prices rise

“We found there was a mix of workers who saw their gross incomes rise and those who didn’t between their previous jobs and food delivery. However, their net incomes definitely decreased because of the high input cost of fuel and rising inflation,” said Bornali Bhandari, a professor at NCAER and lead researcher of the study.

Skills mismatch

One finding of concern was that gig workers were more academically qualified than their delivery work needed them to be. Importantly, a higher share of those with more educational qualifications was employed as delivery workers in the smaller cities.

The study found that more than a third of the food delivery workers had a graduate degree, a number that rose to 39.7 percent in tier-2 cities. A significant share (12.5 percent) had a technical and vocational degree or diploma.

According to industry estimates, there are 700,000 to 1 million food delivery workers on platforms like Zomato and Swiggy in India. The numbers vary with seasonality of demand.

“They are very highly educated... We found that before getting into food delivery, the workers had all kinds of jobs. There were cash accountants, drivers, artisans, businessmen, cashiers, cooks, all kinds. One person had even been the head of a polytechnic institute," said Bhandari.

The platform workers earned less in nominal terms (Rs 20,744 per month) than their peer group (Rs 22,494 per month) covered in the Periodic Labour Force Survey (PLFS) 2021-22. The peer group comprises workers in the 18-35 age group with at least higher secondary education. They were working 23 percent more than their peers and earning 8 percent less than them.

Changing incentives

There are two modes in which gig workers serve delivery platforms — as long-shift workers averaging 11 hours through the day or short-shift workers who do an average of five hours.

The numbers in the study show that long-shift workers get a base pay of Rs 42 per hour, whereas short-shift workers are remunerated higher at Rs 54 per hour.

However, the study noted that only long-shift workers qualify for daily and weekly targets set by platforms. If these targets are achieved, the worker gets incentives in addition to daily earnings.

The targets kept changing over time and cities. Targets were fixed in terms of amounts earned from delivering orders and not number of orders.

In north Goa, one worker reported that if they earned Rs 250 a day by delivering orders, they would get Rs 50 as incentive; if they earned Rs 300 on deliveries, they would earn Rs 80 as incentive; and if they earned Rs 500, they would earn Rs 120 as incentive. One inactive worker said if they earned Rs 350 in a day they would get Rs 80 as incentive.

“We found that workers who stay on with a platform for longer tenures see their productivity rise, which leads to higher incomes later on,” said Bhandari, adding that only 3 percent of delivery personnel worked simultaneously for two or more platforms.