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Standalone health insurers see more complaints than general insurers: Mumbai ombudsman

One of the reasons for higher number of complaints against standalone health insurers is that an increasing number of retail policies are now being sold by them - these companies command a larger market share in the retail health insurance segment compared to general insurers. In general, insurers often reject claims, citing non-disclosure of pre-existing diseases, but they also have to prove this by furnishing relevant treatment documents, says Mumbai and Guwahati insurance ombudsman Somnath Ghosh

Somnath Ghosh, Insurance Ombudsman, Mumbai and Goa

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