HomeNewsBusinessPersonal FinanceRBI to standardise claim-settlement process for deceased customers’ deposits, lockers

RBI to standardise claim-settlement process for deceased customers’ deposits, lockers

The central bank’s proposal is aimed at ensuring hassle-free settlement of claims made by nominees and legal heirs

August 06, 2025 / 12:06 IST
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Nominees and legal heirs of deceased depositors may find it easier to access the money in bank accounts as well as contents of safe deposit lockers.

The Reserve Bank of India (RBI) governor Sanjay Malhotra on August 6 announced a proposal to simplify the procedures and standardise the documentation required to file such claims. Banks are required to provide nomination facilities to ensure hassle-free settlement of claims made by survivors, nominees or legal heirs.

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At present, the procedure varies across banks. “With a view to enhance customer service standards, it has been decided to streamline the procedures and standardise the documentation to be submitted to the banks,” the governor said as he shared the Monetary Policy Committee (MPC) meeting outcome.