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Now you can make insurance claims on WhatsApp

Customers can now use WhatsApp to file claims with the Bharti AXA Life insurance.

September 24, 2018 / 12:08 IST
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In a first for a life insurer, Bharti AXA Life Insurance has launched claim processing through WhatsApp. The company hopes to make claims submission hassle-free for customers who get the option of claim intimation by just  sending a message through the instant messaging application.

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“The prime responsibility of any life insurance company is to honour a valid claim in the need of the hour. By embracing mobile instant messaging platform like WhatsApp, we are providing a prompt and a fresh service option to enhance comforts and benefits of our customers and improve customer-contactability, said Vikas Seth, Managing Director and Chief Executive Officer, Bharti AXA Life Insurance.

He explained that the nominee has to text the company on its number available on WhatsApp for intimating claim. A dedicated team member will be accessing this number, and will send immediate response to the nominee.