DGCA slaps Rs 10 lakh fine on Air India for non compliance of civil aviation requirements

The Directorate General of Civil Aviation (DGCA) conducted inspections at Delhi, Kochi, and Bangalore Airports for Scheduled Domestic Operators in May and September in a bid to ensure their adherence to obligations regarding passenger facilities and compensation as outlined in DGCA regulations.

The inspections revealed that Air India was not in compliance with the relevant Civil Aviation Requirements (CAR). Consequently, a Show Cause Notice was issued to Air India on November 3, requesting a response to the observed non-compliance with regulatory provisions.

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Upon reviewing Air India's response, it was determined that the airline had failed to adhere to CAR provisions. This included the absence of hotel accommodation for passengers affected by delayed flights, inadequate training of some ground personnel according to CAR stipulations, and failure to compensate international business class passengers who were forced to travel in unserviceable seats.