GMR Airports Infrastructure Limited-led Delhi International Airport Limited (DIAL) on June 14 announced the launch of innovative biometric registration kiosks at the international arrival pier of the airport.
"These kiosks are specifically designed for foreign nationals arriving in India with a visa where biometric information was not collected during the application process. This is first time that such kiosks have been implemented at any airport in India," said GMR in a press released.
The kiosks, established by DIAL, would be operated under direct supervision of the Bureau of Immigration (BOI).
After registering biometric at the kiosk, time taken by immigration agent/ officer at the counter will be minimised by more than 50%, said GMR.
Previously, visa-holding passengers arriving in Delhi without biometric registration were required to utilise the designated immigration counters, resulting in an average wait time of 4-5 minutes per passenger. During peak hours, these queues could lead to even longer delays.
Benefits of the biometric registration kiosks:
• Reduced Wait Times: The kiosks offer a streamlined process, significantly reducing passenger wait times at immigration counter by more than 50%. Passengers entering India with an e-visa can now complete their biometric registration upon arrival at the kiosks and then proceed to any immigration counter for entry.
• Enhanced Efficiency: The kiosks improve overall immigration processing efficiency, allowing for faster passenger clearance.
• Improved Passenger Experience: The kiosks provide a more convenient and time-saving experience for arriving passengers, especially those who were unable to complete biometric registration during the visa application process.
• Current Status and Future Expansion: Five kiosks are currently operational at the International Arrival pier of Delhi Airport, with an additional five planned to be installed soon. This expansion will further expedite the immigration process for arriving passengers.
CEO-DIAL, Videh Kumar Jaipuriar said, "DIAL is committed to providing a world-class travel experience for our passengers. The introduction of these biometric registration kiosks is among the many firsts that Delhi Airport has achieved. It represents a significant step forward in expediting the immigration process and enhancing passenger convenience, particularly for those who were unable to submit their biometrics during the visa application process."
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