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After FTX, crypto exchanges struggle to convince customers they’re safe

In a bid to retain investors Crypto firms are disclosing their assets, however investors remain jittery after FTX's crash.

November 19, 2022 / 13:11 IST
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A delegate wears a crypto themed t-shirt at the Australian Crpyto Convention in Gold Coast, Australia, on Saturday, Sept. 17, 2022. The convention runs through Sept. 18, 2022. Photographer: Ian Waldie/Bloomberg

Moves by cryptocurrency exchanges to reassure markets about their stability are having little effect on jittery users, who keep pulling funds from the venues.

Platforms from Binance to Crypto.com have made full or partial disclosures outlining their assets since FTX.com unraveled last week. Yet clients’ stampede for the exits has persisted, with exchange reserves of Bitcoin, Ether and stablecoins falling sharply, according to data from CryptoQuant.

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The problem is many so-called proof of reserves published so far have left out liabilities, haven’t been vetted by outside auditors and don’t provide clarity on which, if any, of the assets exchanges hold have been pledged as collateral for loans. With the disarray in FTX’s finances now laid bare to the broader public, anything short of a complete accounting will likely fail to fully restore confidence, market watchers said.

“The issue is proof of reserves are a snapshot in time of funds in certain wallets,” said Maya Zehavi, a cryptocurrency angel investor. “People need to verify the exchange’s total liabilities, and that no client tokens were pledged as collateral, as well as the health of those assets put up as collateral.”

A full-blown crisis of confidence in exchanges would have dire consequences for the crypto industry because the venues often operate as brokers, custodians and clearing houses — meaning the collapse of one platform can kick off a daisy chain of failures reaching into every corner of crypto.