FMCG firm RB said it will do a thorough investigation and collaborate with authorities after the UP Food and Drug Administration alleged a lesser weight in its Dettol soap.
The company, earlier known as Reckitt Benckiser said the issue is not about the quality, as was suggested in some reports, but of lesser weight.
"We will collaborate with the concerned authorities and do a thorough investigation to understand the alleged difference in the product weight of the sample," a company spokesperson said.
As per the packaged commodities guidelines, the net weight specified on the pack is the weight observed at the time of packaging, the spokesperson said.
"Technically, all soaps lose moisture during the journey to retail outlets and hence we witness a drop in the weight," the spokesperson added. Media reports had said Dettol soap samples collected from Agra had failed test by UP FDA.
However, the company said: "The letter we received from The Food and Drug Administration alleged a lesser weight and not the quality".
"We take this seriously and our quality tests note the batch weight is 125 grams at the time of packaging, as listed on the pack," it added.
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