HDFC Bank brings in humanoid to assist customers in branch

Moneycontrol BureauHDFC Bank’s interactive humanoid IRA (Intelligent Robotic Assistant) which has been deployed at their Kamla Mills branch in Mumbai will guide customers to the various counters.This includes cash deposit, foreign exchange, loans among others in the first phase. IRA’s language of communication will be English in the first phase.Nitin Chugh, country head, digital banking at HDFC Bank said that based on the response of the customers, they will take a decision on IRA’s deployment in other branches across the country.

HDFC Bank has developed IRA in partnership with Asimov Robotics, a start-up based in Kochi.Initially, IRA will greet customers and guide them to the relevant counters in the branch. In the next phase, IRA’s capabilities will be enhanced by introducing features such as voice and face recognition for customer identification, voice-guided navigation, balance enquiry, cheque deposit among others.