Bharti Airtel's Customer Day unites employees in direct customer interactions

Bharti Airtel's Customer Day saw employees from non-customer-facing roles engaging directly with customers, fostering unique interactions.

In a unique initiative, employees in non-customer-facing roles at Bharti Airtel took a break from their usual duties to join frontline counterparts in direct interactions with customers.

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From top senior leadership to junior managers, Airtel employees across the country worked alongside home delivery engineers, fiber executives, and retail staff. This inclusive approach aimed to foster deeper engagement and understanding of customer perspectives, concerns, and suggestions.