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Air India employees looking at leadership to guide them at a time of despair

Multiple pilots and cabin crew Moneycontrol spoke to also indicated that while there is a heightened sense of compassion and concern being expressed by senior leaders with regard to the work load and mental well-being of employees following the June 12 crash, many have questioned the sincerity, delayed recognition and extent of the compassion being displayed by senior leadership.

June 25, 2025 / 19:20 IST
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A combination of having no answers to the public’s questions on why the June 12 incident took place coupled with the reality that many employees risk their lives when doing their jobs has left many in the airlines questioning their self-worth.

Employees working at Air India and Air India Express, especially cabin crew, pilots and engineering staff have struggled with morale issues since the tragic plane crash on June 12, multiple employees Moneycontrol spoke to indicated.

Following the crash of Air India flight AI 171 that killed around 270 people, employees are not just questioning their livelihood choice due to the risks involved, but are finding it difficult to have faith in their management. They are also struggling to deal with negative public sentiment and distrust in the Air India brand.

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"While most employees do appreciate the steps taken by senior leadership to highlight the sensitivity of the June 12 crash, most colleagues are looking for leadership, accountability, change in character and a platform where their concerns can be recognised," a pilot working with Air India for the last 10 years told Moneycontrol.

He added that most pilots and cabin crew are eyeing Air India's preparedness for the upcoming changes in flight duty timings, which will include longer mandatory rest periods among other mitigation measures, for better management of stress and fatigue among pilots and cabin crew.