HomeNewsOpinionAirlines are watching one number, the return to normal metric

Airlines are watching one number, the return to normal metric

Passenger load factor, that shows the percentage of capacity utilised, stands roughly similar to  2019 pre-pandemic levels at 81.3% for Asia in 2023 against 69.2% in 2022. But executives don’t know whether the high-load factors they’re running now will remain elevated when new capacity is added, or if demand for travel is already near its peak

November 30, 2023 / 11:48 IST
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When will travel return to normal? (Source: Bloomberg)

A rebound in bookings and flights has the aviation industry closely watching the ratio of seats being filled, a crucial measure of demand and a guide to profitability. Yet an equally consequential number will need to be tracked if we’re to understand whether the sector has truly recovered from the COVID epidemic.

Passenger load factor, a commonly used measure that shows the percentage of capacity utilised, stands at 81.3 percent in Asia for the year through to the end of September. That’s a huge jump from 69.2 percent a year ago, and roughly in line with the level recorded for the same period in 2019. Yet operators are running well below pre-pandemic levels, so such standard metrics don’t tell the whole story, and indicate that while passengers may be returning, economic uncertainty is holding them back from taking as many flights as they used to.

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Airlines around the region are being hit on multiple fronts. First, they fired so much of their workforces that many now lack enough pilots, cabin crew and ground staff to operate aircraft. Cathay Pacific Airways Ltd. says personnel levels are sufficient for its current schedule, yet it will add 4,000 people this year and needs to double the number of staff it trained last year. Carriers also parked their jets in the desert during lockdowns and are still bringing them back home to run the required checks to get the aircraft back into service.

Then there’s supply-chain bottlenecks caused by the pandemic, Russia’s ongoing war in Ukraine, and a shortage of staff across sectors from technology to food service. These compounding issues range from slow delivery of new planes and a recent scandal around spare parts, to catering and replacement tap fixtures.