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A day after Ola driver "off-roaded" a customer after allegedly refusing to enter a Muslim locality, the telecom giant Airtel got trolled on Twitter after its customer care executive expressed an intent to assist a user despite her demand for a 'Hindu representative'.
Pooja Singh, an Airtel direct-to-home (DTH) customer, expressed her displeasure on Twitter over the behaviour of a service engineer assigned by the company. Following which, a customer care executive from Bharti Airtel India replied to her saying the company would take a closer look into her complaint and get back shortly.
Singh, however, demanded a "Hindu representative" as the customer care executive appeared to be a Muslim from his name, Shoaib. She said she has "no faith in his working ethics".
A few hours later, another executive named Gaganjot contacted Singh, expressing the intent on behalf of the company to assist her. It seemed like the firm was willing to assist such discriminatory demand of the customer.
Twitter outraged after Airtel seen to be obliging customer who wanted to talk to 'Hindu representative'.
A number of users also tweeted about porting their numbers to other operators from Airtel. The rising criticism forced the telecom giant to respond and clarify its stance.
In response, Airtel said the company "do not differentiate between customers, employees and partners on the basis of caste or religion. We would urge you to do the same".
The company further said that both Shoaib and Gaganjot were a part of their customer resolution team and in case of any customer querry they respond in the interest of time.
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