Software-as-a-Service (SaaS) major Zoho Corporation has launched Zia LLM, its proprietary large language model (LLM) tailored for enterprise use.
Zia LLM comes in three model sizes, 1.3 billion, 2.6 billion, and 7 billion parameters, designed to deliver contextual, domain-specific intelligence while ensuring data privacy. The model is built using Nvidia's H100s. The largest model size, with 7 billion parameters, was trained on 4 trillion tokens.
"We have been investing on contextual AI model for the past 12 years. We are announcing our model as we are working on full AI stack at Zoho. Today we are also announcing Zia Agents," Mani Vembu, CEO of Zoho told at a media briefing in Bengaluru on July 17.
Zia LLM is already integrated into Zoho CRM, where it powers a range of AI-driven functionalities, from summarising records to generating smart prompts and fetching sales insights.
"Our focus is to empower our customers. This is a marathon and we will touch all the layers of AI like capabilities, AI tooling, AI infra, and data centres," Vembu said.
The model is currently being rolled out to enterprise and ultimate-tier customers in the US, with other markets expected to follow.
This move reflects Zoho's focus on building AI capabilities in-house rather than relying on third-party providers. The company has chosen a smaller, efficient model architecture to strike a balance between performance, cost-efficiency, and control over data.
The company emphasised that Zia LLM, like the rest of its AI stack, operates within Zoho’s own infrastructure and doesn’t use customer data for training purposes, an approach aligned with the firm’s privacy-first philosophy.
In parallel, Zoho is also investing in voice AI and text-to-speech capabilities, expanding Zia’s functionality to allow users to interact through voice commands in CRM.
The company is further working on support for Indic and European languages, with plans to localize models across its software suite.
While tech giants like Microsoft and Google are embedding generative AI assistants into their productivity suites, Zoho’s model claims to be end-to-end, with self-hosted approach which offers an alternative tailored to businesses seeking greater control, particularly in privacy-sensitive sectors.
"Zoho’s new LLM is part of its long-term AI play, one that combines deep integration, multilingual capabilities, and ownership over infrastructure to compete globally without compromising on autonomy," Vembu said.
AI Agents
Alongside Zia LLM, Zoho has also launched Zia Agents, pre-built, task-specific AI assistants tailored for functions like sales, support, HR, and more.
These agents are part of the company’s push to offer modular, intelligent tools that can be easily deployed across business workflows.
The firm is also launching Zia AI marketplace where customers can access to specific tools.
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