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HomeArtificial IntelligenceBack office renaissance: Genpact, EXL, Firstsource surge as BPMs ride the AI wave, outpacing IT peers

Back office renaissance: Genpact, EXL, Firstsource surge as BPMs ride the AI wave, outpacing IT peers

Reshab Shaw   •

Integrated technology operations, once the stronghold of IT firms, are now being executed meaningfully by companies that began as BPMs or BPOs.

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