Woman says diabetic patients were forced to eat sugary foods during Indigo flight delay: 'I have no option'

The woman said all the Indigo manager could say for the inconvenience caused was they had no option. (Representational Image).

A woman took to social media recently to share a harrowing experience, caused by cancellation and delay of Indigo flights and lack of assistance from the staff to help resolve the issues.

Writing on X (formerly Twitter) on Friday, the woman said that she had to miss her flight to Seattle, which forced her to reconsider her plans about visiting India in future and revealed that diabetic patients were forced to eat sugary foods and all the manager could say for the inconvenience caused was they had no option.

#poormanagement#indigoairlines#aviationministry#governentofindia#birsamundaairport#pieterelbers#NarendraModi#rahulbhatia#rakesgangwal#amitshah Indigo flight cancellation cost me $$$$ and the manager response was-I have no option. What is India’s Aviation Minister doing? pic.twitter.com/4LtMCVzHv2

— Swati Singh (@swtsingh34) May 10, 2024

Hi, my pnr is GP5HGY and I had to miss my international flight to Seattle. This is making me think if I want to travel to India with experience like this. Also I have been here since 3 pm and no one ask us even a glass of water at 9:40 they are serving poor quality food.

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— Swati Singh (@swtsingh34) May 10, 2024

Another flight delayed by @IndiGo6E#diabetic patients forced to eat sugary food to keep up with the inconvenience. The managers answer is “we have no option “ Why is avaiatiin ministry not putting penalties on big corporations like #indigoairlines when common man is suffering? pic.twitter.com/AGz8sHDRYu

— Swati Singh (@swtsingh34) May 11, 2024

The woman's posts got her a reply from Indigo, who apologised for the inconvenience caused and requested her to send the PNR details.

Ma'am, this is not the experience we aim to provide our customers. We regret the inconvenience. Please share your PNR with us via DM so we may check this immediately and assist you further. ~Vandana https://t.co/xcJPAig2qK

— IndiGo (@IndiGo6E) May 10, 2024

This is not the first recent instance in which a passenger has recounted a troubling experience while flying with Indigo.

In April, a passenger shared what he and his fellow flyers went through while flying from Ayodhya to Delhi, revealing that some of them and the crew had started to puke out to fear.

Following the posts on social media, Indigo reacted on Monday saying that the flight had been cancelled due to a technical issue.

"IndiGo flight 6E 2286 from Ranchi to Delhi was cancelled on May 10, 2024 due to a technical issue. Passengers were provided with refreshments and given the option of a full refund or accommodation based on their needs," the airline said in a statement.

Indigo also clarified that all flyers were given "standard refreshment boxes" and there were no specific requests made for a diabetic meal to the airline staff.

"All passengers received standard refreshment boxes, and no specific requests were made for a diabetic meal to IndiGo staff at the airport.

If any passenger informs us of their dietary needs, we offer them suitable options. Our commitment is to always provide a hassle-free experience to our customers," the statement added.