IAS officer slams Go First over delay: ‘Captain went off to another flight’

IAS officer Sonal Goel slammed Go First for “pathetic handling of flight operations” after her flight was delayed by nearly two hours on Friday night. Goel was among the dozens of passengers who were made to wait inside the aircraft as a captain was not available. She shared a picture of passengers – including young children and elderly people – who were forced to sit inside the aircraft for nearly two hours without access to food.

Go First Flight G8 345 from Mumbai to Delhi departed one hour and 45 minutes after its scheduled departure time of 10.30 pm on April 7. The ultra-low cost airline informed passengers that the flight was delayed as its captain “went off to another flight,” Goel said, questioning why passengers had to suffer because of the airline’s mismanagement.

Her first tweet came after she had waited inside the plane for over an hour. “It’s more than 1 hour delay & passengers are stuck up inside plane, with airline staff saying that the Captain is not available,” IAS officer Sonal Goel tweeted.
In subsequent tweets she revealed that cabin crew would not serve food to the waiting passengers. “If Captain is not available; why all passengers were made to board the flight?” Goel questioned, adding that there had been no intimation of a delay earlier.

“They are not serving anything to eat in flight except water. There was no communication through any means about the delay of flight earlier,” the Resident Commissioner of Tripura Bhawan in New Delhi wrote.