Grammy-winner Ricky Kej downgraded to Air India's economy from business class: '3rd time in one year'

Grammy-winning music composer Ricky Kej criticised Air India for its declining customer service in a recent post on X. Kej reported that he was downgraded from his business class seat to economy without any explanation. Furthermore, he claimed that the airline staff was rude and unhelpful.

Kej, an Indian-American music composer, highlighted that this was the third time within a year that Air India had downgraded him from business class to economy without providing a clear reason.

In his post on X, Kej detailed his experience on an Air India flight from Mumbai to Bengaluru. He had purchased a business class ticket. Despite this, the airline allegedly refused to refund him the difference in fare after the downgrade.

"Wow... third time this is happening to me in one year. I booked and paid for a business class ticket on Air India from Mumbai to Bengaluru. When I reach the departure gate, the staff rudely tells me that I have been downgraded (for no reason) and they cannot give me a refund," Kej wrote on X.

Kej also identified the staff member at the counter, describing her as "absolutely not helpful, and impolite." He urged Air India to reflect on their service standards. "It is ok to have operational issues due to unforeseen circumstances. But to not provide quick and effective resolutions for the same is absolutely criminal and not befitting of a reputed brand," he added.