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Front suspension of Ola electric scooter broke while driving, says Kerala man

A man from Kerala has claimed the front suspension of his Ola Electric scooter broke while he was riding.

May 31, 2022 / 04:23 PM IST
A user shared an image of his broken Ola scooter (Image credit: SreenadhMenon/Twitter)

A user shared an image of his broken Ola scooter (Image credit: SreenadhMenon/Twitter)


A man from Kerala has claimed the front suspension of his Ola Electric scooter broke while he was riding. Sreenadh Menon tweeted photos of his broken scooter as he slammed Ola for using “poor materials” to manufacture dangerous products.

Menon’s tweet is the latest in a long line of complaints against Ola Electric. More than a few customers have reported incidents of the electric scooters catching fire due to battery issues, while several others have claimed software glitches led to accidents.

This latest incident indicates that besides software bugs and battery issues, the scooter’s physical structure itself is unsafe. Sreenadh Menon said the front fork of his Ola Electric scooter broke while he was riding it at a low speed. He urged the company to replace or redesign the problematic part.

Other Ola customers reported similar issues in the comments section.

One person said the front fork of his Ola scooter “collapsed” and hit a wall. “"This is a misery that happened to me. The front fork got collapsed while hitting a wall at a speed of 25 kmph in eco mode along an uphill side. Similar issue happened to some other customers in plain road also. Take this as a serious and most urgent problem and resolve it soon," wrote Anand Lavakumar.

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Earlier this month, a man had flagged a bug in Ola Electric scooters which caused the vehicle to go in reverse mode at full speed. The dangerous glitch led to his father’s horrific head injury, the Jodhpur man said.

Reacting to the complaints, Ola Electric said in a statement: “Vehicle safety and quality standards are of paramount importance at Ola. Ola today has more than 50,000 scooters on the road. So far, our scooters have travelled over 45 million cumulative kms on Indian roads. The recently reported incidents of front fork breakage are due to isolated high-impact accidents. All our scooters undergo rigorous quality and performance assessment across different terrains and riding conditions in India.”
Moneycontrol News
first published: May 26, 2022 05:20 pm
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