Storyboard18 | Should brands dissociate with influencers who promote toxic content?

Due diligence is critical

Digital experts that Storyboard18 spoke to said that brands need to take a lot of cognisance in dealing with content of any kind and nature, curated by the influencers they associate with.

Shrenik Gandhi, co-founder & CEO, White Rivers Media says, “That is because if the brand is sourcing an influencer to be the voice of the brand, technically, any opinion of the influencer outside of the brand communication may also be aligned to what the brand feels. And if the influencer isn't talking the right brand language, it may cause dissonance.”

Once an unregulated space, influencer marketing space has been consistently evolving.

In May 2021, the Advertising Standards Council of India (ASCI) officially launched the influencer marketing guidelines for 'consumers to distinguish between something that is promoted with an intention to influence consumers' opinion or behaviour for an immediate or commercial gain'. However, there is no scrutiny or regulation on the kind of content being posted by creators or influencers. The onus therefore comes on brands to do their work.

Experts believe that brands must do a lot of due diligence before associating with social media influencers where influencer and brand content should marry seamlessly.

Prashant Puri, co- founder and chief executive of digital marketing agency AdLift, notes that brands need to do due diligence and figure out a historical analysis of what kind of content a particular influencer promotes. What’s the ethos of that influencer, whether they associate with their target audience or what he/she says online.

“If there is a history of problematic or toxic content or they do content which riles up their followers to get more engagement, obviously the brand needs to take a call on whether it is the right influencer for them. Brands tend to do all these checks and balances but the freedom of speech cannot be curtailed,” he warns.

Accountability matters

An increasing number of brands are becoming cautious and responsible about picking the influencers they work with wisely. Direct-to-consumer (D2C) men’s grooming brand The Man Company, for instance, said that it carefully handpicks the influencers to make sure they resonate with the brand ethos, ensuring that clear messaging is being communicated to the end consumers apart from collaborating with subject matter experts.

Rumi Ambastha, director - brand marketing, The Man Company, believes that accountability is critical for both the brands and influencers on the kind of content being put out online.

“Why even question the brands if none of the disturbing content is sponsored by them, you ask? Because content creators continue to make a major chunk of their regular income from brand collaborations,” he explains.

Dissociation works

More often than not, brands end up getting embroiled in controversy where they are not directly involved. It could be that an influencer puts up a problematic post much after they have tied up with a brand. In those cases, brands need to simply dissociate with such influencers who are misleading the followers.

“Brands can safeguard themselves from untoward incidents by not associating with influencers who may tend to curate content that the brand will not stand by,” says Gandhi.

On occasions when brands goofed up, owning up is the best strategy as well.

“Do not procrastinate apologising. Humans run social media, humans run brands, and humans can make mistakes. It's completely fine to apologise but it's an absolute deal-breaker to procrastinate,” he adds.

Influencer marketing, if done right, is highly rewarding in terms of consumer connect and brand building but it can cause severe damage to brands if it is not well planned and thought through in terms of influencer selection and promotions.