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Budget 2023
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Building Trust and Credibility through Tech-driven Citizen Centric Services

The third and last episode of ‘Byte Talks’, a campaign by Hewlett Packard Enterprise (HPE) and Intel, powered by CNBC-TV18

March 30, 2022 / 07:29 PM IST

Citizens today expect increasingly transparent, accessible and responsive services from the public sector. To deliver on those rising expectations, the government is working on several projects, in public-private partnership with foremost technology service providers, using next generation technology to improve the delivery of citizen services in India.

The third and last episode of ‘Byte Talks’, a campaign by Hewlett Packard Enterprise (HPE) and Intel, powered by CNBC-TV18, featured three domain experts – Som Satsangi, MD, HPE; Dr. Saurabh Garg, CEO, UIDAI and Roshni Das, Sr. Regional Marketing Director and General Manager, APJ Marketing, Intel Solutions and Service. Moderated by CNBC-TV18’s Reema Tendulkar, they discussed the current state of citizen services in India, how key stake holders are adopting a more holistic approach to digital transformation and the role of technology in continuously improving the value to citizens, among other related issues.

Dr. Saurabh Garg set the tone for the discussions by clarifying the government’s larger vision and the challenges it faced in achieving it. He explained, “The government’s broad vision for the digital sector is to ease the lives of citizens. It aims to ensure that all government services are delivered digitally, unless by their very nature they cannot be or if there are legal impediments. To ensure universal digital access, the government has a very clear road map for increasing digital access and internet connectivity in remote areas.”

He went on to talk about the challenges that Covid19 presented the government, like the inability to have in-person services delivered to citizens. In response, the government had taken the proactive steps, using deep technology solutions, on the strength of infrastructure, like the Aadhaar Payment Bridge (APB) for direct transfers, to achieve touch-less, cashless delivery of services.