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Better.com CEO Vishal Garg apologises after laying off 900 via Zoom, says, 'blundered the execution'

Vishal Garg, who has come under intense criticism after SoftBank-backed Better.com laid off about 9% of its workforce through the video call, said he had "bl.

December 09, 2021 / 08:24 AM IST
Better.com CEO Vishal Garg had cited the market, performance and productivity as reasons behind the decision to lay off employees in the United States and India. (Image credit: LinkedIn)

Better.com CEO Vishal Garg had cited the market, performance and productivity as reasons behind the decision to lay off employees in the United States and India. (Image credit: LinkedIn)

The chief executive of Better.com apologised for his manner of handling layoffs at the mortgage company after a video of him firing 900 people last week via a Zoom call went viral on social media.

Vishal Garg, who has come under intense criticism after the SoftBank-backed company laid off about 9% of its workforce through the video call, said he had "blundered the execution" of communicating the layoffs.

"I realize that the way I communicated this news made a difficult situation worse," Garg said in a letter dated Tuesday.

The CEO had cited the market, performance and productivity as reasons behind the decision to lay off employees in the United States and India.

Better.com said in May it would go public through a merger with blank-check firm Aurora Acquisition Corp, in a deal that valued it at $7.7 billion.

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Earlier this month, the terms were amended to provide Better.com with half of the $1.5 billion committed by SoftBank immediately, instead of waiting till deal close.

Founded in 2016 and headquartered in New York, Better.com offers mortgage and insurance products to homeowners through its online platform.

(Reporting by Niket Nishant in Bengaluru; Editing by Shounak Dasgupta)
Reuters
first published: Dec 9, 2021 08:20 am
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