It all started with Rao’s tweet highlighting the risks of lives faced by speeding pizza delivery boys on roads to deliver the food on time.
Bengaluru City's Commissioner of Police Bhaskar Rao called Swiggy's food delivery personnel the "biggest violators" of traffic rules and warned of action against the management if "any of them bleeds on road".
It began when Rao took to Twitter on January 21 to highlight the risk of life faced by speeding pizza delivery boys to deliver the food on time. Rao said he had considered asking the concerned companies to relax their '30 minutes or free' policy."Do we have the heart to get a free pizza from a kid who is risking his life just because he crossed over 30 mns. Am seriously considering asking Pizza companies to make it 40 mns as these kids risk their lives by breaking all Traffic rules. (sic)," Rao tweeted on January 21.
Do we have the heart to get a free pizza from a kid who is risking his life just because he crossed over 30 mns. Am seriously considering asking Pizza companies to make it 40 mns as these kids risk their lives by breaking all Traffic rules.
— Bhaskar Rao IPS (@deepolice12) January 21, 2020
His tweet received immediate responses from a large number of followers who agreed with him and thanked him for raising the issue.
Among the replies, one was from Swiggy Care – the official Twitter handle of Swiggy Customer Support – which stated that they do not condone traffic violations of any nature.
"Hi there, we understand your concern. We do not condone traffic violations of any nature. If you witness the same, please highlight it to us by contacting us at 080-46866699. Have a good day ahead," read the tweet.
In response Rao said that Swiggy are the biggest violators and their boys beg the police to let them go as the company penalises them, adding that the management of the online food delivery firm will be in jail if its delivery person gets injured on road.
"Mr Swiggy Cares, you are the biggest violators and have the temirity to tell me that you adhere to rules, your boys beg cops to let them go as you penalize them, next time a Swiggy kid bleeds on road, be sure, you management will be behind bars," his tweet read.
Mr Swiggy Cares, you are the biggest violators and have the temirity to tell me that you adhere to rules, your boys beg cops to let them go as you penalize them, next time a Swiggy kid bleeds on road, be sure, you management will be behind bars.— Bhaskar Rao IPS (@deepolice12) January 21, 2020
Besides the back and forth, many people supported Rao terming the pressure on delivery staff as unrealistic, while some criticised the poor traffic management and bad road conditions in the city.Check out some of the responses to Rao’s tweet:
It's a stupid concept, particularly in a service industry that penalises its staff for reasons beyond their control. The pressure it puts on the delivery mechanism as well as unrealistic expectations from customer end, motivated by a consumerist freeloader culture, is ridiculous!— Deepti (@MeDamselDee) January 21, 2020
Please do. This 30mins or Free is absolutely not worth anyone risking their lives. The time limit should be removed completely & immediately. Let it be delivery within reasonable time no fixed limit.— Rosy (@rose_k01) January 21, 2020
Thank god someone said it. The delivery boys apologise so profusely for getting late, one can see the pressure on them.
Late pizza for us is better than no roti for their families.— Rahul Swami (@swamiiii) January 21, 2020
Dear Sir, I really do not want to eat that free pizza by risking someone's valuable life. The delivery boys are in great stress because of the timelines. Everything can wait and really admire your statement sir— Sunil Bhat (@bhatsunils) January 21, 2020
Can you also ensure police responds and reports to emergency calls within 30 min.
Many a times you guys take longer than the Pizza delivery guys.— SpunkyCynic (@SpunkyCynic) January 21, 2020
Might be better to fix traffic lights and policing system and ensure roads are not dug up or blocked arbitrarily. A lot of accidents happen because certain parameters were calculated to fix average time delivery within a certain radius, but the road/ traffic conditions change— Prosenjit Datta (@ProsaicView) January 21, 2020
Also please instruct BTP to "manage traffic"...— Shashi Bangalore (@shashibk) January 21, 2020
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