On the other hand, the survey revealed that Apple users are the most loyal smartphone customers in the country
OnePlus, riding on the popularity wave of OnePlus 3, Oneplus 3T and OnePlus 5, has emerged as the most trusted phone brand in India.
A survey was conducted by CyberMedia Research, a firm which regularly carries out surveys to gauge the consumer aspirations, preferences and challenges around smartphones, announced OnePlus as the most trusted brand. Interestingly, the Chinese company is one of youngest smartphone maker in the country.
"As per the latest CMR Mobile Industry Consumer Insight Survey findings, one interesting trend that stands out is that while Apple and Samsung dominate, a brand like OnePlus is securing a healthy mindshare amongst Indian smartphone consumers," said Prabhu Ram, Head - Industry Intelligence Group, CMR.
On the other hand, the survey revealed that Apple users are the most loyal smartphone customers in the country. Moreover, Apple is the brand which consumers will trust in future.OnePlus performs very well in parameters such as customer’s loyalty. It also emerges out as the "highest recommended brand," reported India Today. Customers were also satisfied with its quality, availability of the spare parts and problem resolution ability.