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Received 27,700 user complaints, removed over 59,000 content pieces in April in India: Google

Google is among the first large digital platforms to release its monthly compliance report in compliance with the IT rules that came into force from May 26.

June 30, 2021 / 01:28 PM IST

Google received over 27,700 complaints in April this year from individual users in India over alleged violation of local laws or personal rights, which resulted in removal of 59,350 pieces of content, the company said in its maiden monthly transparency report.


Google is among the first large digital platforms to release its monthly compliance report in compliance with the IT rules that came into force from May 26.








A Google Spokesperson said in a statement“We have a long history of providing transparency into the different types of requests we receive from around the world, and how we respond. All of these requests are tracked and included in our existing Transparency Report since 2010. This is the first time we will publish a monthly transparency report in accordance with the new IT Rules, and will continue to publish more details as we refine our reporting processes for India.”








Under the new IT rules, large digital platforms - with over 5 million users - will have to publish periodic compliance reports every month, mentioning the details of complaints received and action taken thereon.

The report is to also include the number of specific communication links or parts of information that the intermediary has removed or disabled access to in pursuance of any proactive monitoring conducted by using automated tools.

A Google spokesperson told PTI that the company has a long history of providing transparency into the different types of requests it receives from around the world, and how it responds.