HomeNewsOpinionConvenience comes at a cost and now it’s court-approved

Convenience comes at a cost and now it’s court-approved

In a key ruling of the Bombay High Court, the right of multiplexes to charge a convenience fee for the service of online ticket booking has been upheld, marking an important precedent for all digital platforms providing services

July 30, 2025 / 14:27 IST
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The judgment is expected to set a precedent for business models, beyond that offered by film exhibitors that provide various online services such as flight bookings, delivering groceries or even paying utility bills.

By Sweta Rajan and Kanika Birje

Over the past two decades, the rise of the internet age has marked a profound transition in how patrons consume entertainment, and multiplexes have been prompted to adapt by embracing online ticketing to draw patrons to theatres. Multiplexes have also grown to benefit from the internet with the reduced queues, larger access and efficiency in providing tickets to patrons.

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The prices charged by multiplexes for these tickets per se constitute admission fee to the entertainment which was liable to entertainment duty under the Maharashtra Entertainment Duty Act, 1923 (ED Act), and after the introduction of GST, is liable to GST as a service by way of admission to cinematograph films. However, for the provision of online booking provided to patrons to book these tickets from the comfort of their homes, multiplexes charge an added convenience fee or a service fee to such patrons.

Such fee is reflective of the significant investments made by multiplexes in setting up infrastructure for operating the online platforms and is tailored depending on various factors including maintenance costs of the platform, location of the multiplexes, spending capacity of consumers in that locality etc.