Claims No. 1 worry for general insurance customers
Jan 13, 01:01

​For the general insurance customers in India, claims settlement has become a source of headache. The latest data from the Consumer Affairs Booklet for 2019-20 by Insurance Regulatory and Development Authority (IRDAI) showed that 65.8 percent of the non-life complaints in FY20 were related to claim payments by the insurers. This has been on a steady incline since 2015-16, a clear reflection of a rise in grievances among customers about non-payment of claims or rise in policy exclusions.

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