Treat passengers as guests, provide best services: President Murmu to railways officers

President Droupadi Murmu on Thursday said the railways is not just the backbone of the country's economy but also of its unity and sociocultural diversity, and asked its officers to treat passengers as guests and provide best services.

Addressing a group of 255 probationers of various Indian Railways services (2018-batch), who called on the President at the Rashtrapati Bhavan Cultural Centre here, Murmu said the railways is the lifeline of the nation. "Millions of passengers daily reach their destinations through trains. Apart from being the employer of lakhs of people, it is also the carrier of dreams and aspirations of millions," she said.

At the same time, the railways is the backbone of not just the Indian economy but also of India's unity and sociocultural diversity, the president said. "It is the responsibility of the young officers like you to carry forward the rich legacy of the railway ecosystem and strive to make Indian railways the provider of best quality services in the world," she told the probationers.

Murmu said people who travel in trains carry with them the memories of their journeys. "I urge you all to treat the customers, especially the passengers as your guests and provide the best service and best experience that they can cherish. You must work towards increasing facilities for the senior citizens and differently-abled," the president said.