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TRAI to review transparency in publishing of telecom tariff offers; move follows consumer plaints

The move came after TRAI received a significant number of complaints from individual consumers on lack of transparency in disclosure of tariff information.

November 27, 2019 / 05:09 PM IST
Representative image

Representative image

In a bid to protect consumer interest, the telecom regulator on November 27 initiated a fresh consultation on the issue of transparency in publishing tariff offers by telecom operators.

The move came after TRAI received a significant number of complaints from individual consumers on lack of transparency in disclosure of tariff information.

"Therefore, it is felt that a comprehensive review of extant provisions aimed at transparency relating to flow of information from telecom service providers to consumers, is essential," TRAI said in a statement.

Accordingly, a consultation paper has been floated with objective of empowering consumers by making all relevant information available to them and to eliminate instances of adverse choices made by consumers, it added.

Sources said that the consultation paper was not related to floor price and related issues, and deals with the specific aspect of communication of tariff offerings by telcos to subscribers.
PTI
first published: Nov 27, 2019 05:05 pm

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