A customer posted a video on Facebook that shows small insects moving out of a sachet of oregano seasoning that came with a Domino's pizza
A video posted by a Facebook user has revealed a serious lack of hygiene by Domino’s Pizza India. The video shows a sachet of oregano seasoning filled with small insects.
Rahul Arora, Senior Planning Director of an advertising company claims he ordered a pizza on the night of September 8. After finishing the pizza, he discovered the insects in the sachet next day.
“Found Oregano sachets infested with insects. Did not discover it until the next day when we opened one of the leftover sachets to spread it on some bread. We were shocked. Opened all the sachets they delivered and found these in every single one of them. Recorded one of it,” writes Rahul.
The video, which has had over a million views, shows many small insects wiggle out after a sealed sachet was unpacked in a bowl. He was outraged as he didn’t know how many of the sachets he and his family actually ate.
The seasoning was manufactured for Jubilant Food Works Ltd., which operates the Domino's brand in India, by Dry Blend Foods Pvt. Ltd. The sachet was packed in May with a six-month validity.
After contacting the company, he received a call from a Domino’s executive who apologised for the incident and said they could get their order repeated.
Responding to the executive's answer Rahul said in another post, “Dear Domino's Pizza India, please show some respect to an aggrieved customer. Received a call from your executive who after apologising for the incident indicates that if I'd like, I could get my order repeated!” said Rahul in another post.
“We are not complaining about a late home delivery. This is insects served to us in your food that we are talking about. We have fallen ill after eating it! Please don't trivialise the issue. Thanks, but no thanks!”
Deutsche Bank in a statement to CNBC-TV18 said that the incident could potentially be serious for Jubilant Food Works in India. Such incident could snowball fairly quick if not managed properly, the bank added.
"This is with respect to a Consumer Complaint received on September 11, 2017 regarding oregano sachets, supplied by one of our vendors, in an outlet in Gurugram. The company has since carried out a comprehensive inspection across vendors and stores and would like to reassure that all our food ingredients are safe for consumption and we have not received any other complaint of this nature," Jubilant FoodWorks said in a statement.Moneycontrol could not independently verify the authenticty of the video.