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Railways to revamp IRCTC website; 'passenger-friendly' portal to be rolled out in August

Artificial Intelligence (AI) will be used to provide a better ticket booking experience to passengers, said Railway Board Chairman, VK Yadav.

July 28, 2020 / 11:12 PM IST

The IRCTC next-generation e-ticketing website is set for an overhaul. The Indian Railways will revamp the official website to make it easier for users to book a ticket online. The web portal, www.irctc.co.in, was last upgraded in 2018.

Railway Board Chairman, VK Yadav said that the IRCTC website will be completely revamped and the processes will be simplified and personalised with the use of artificial intelligence. Additionally, the portal will be integrated with hotel booking, as well as meal bookings, he said.

Yadav stated that the revamped IRCTC ticket booking website will be rolled out in August. "Passengers will have a much better experience when the new portal is launched," he said.

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