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Last Updated : Feb 12, 2018 04:16 PM IST | Source:

Passengers in Maharashtra could soon be able to complain against cab, auto drivers using QR code

The transport department believes this step will reduce the unruly behaviour, excess fare charged and fare refusal by drivers.

Lost your valuables in a rickshaw or taxi in the city or faced an unruly driver somewhere? According to a Hindustan Times report, people of Maharashtra could soon be able lodge a complaint through a quick response (QR) code on stickers in autos and taxis.

The report said that the QR code stickers have been approved by the state transport department that will have details of auto and taxi permit holders and helpline numbers. These stickers have to be compulsorily displayed in all autos and taxis and would help the transport department get rid of illegal taxis and autos operating in the state.

Additional transport commissioner Satish Sahastrabuddhe told the newspaper that QR code can be generated only after the authentication of records of the vehicles and will help the department update all records.

Private organisations would be roped for the implementation of the scheme and permit holders can purchase stickers from third-party establishments for Rs 50 each.

These stickers would be located at a place that can be easily identified by the passengers with the seal and sign of the RTO they fall into. The sticker size should be greater than 28 cm x 10 cm.

The transport department believes this step will reduce unruly behaviour among drivers, and cases of excess fare being charged or fare refusal. But not all are enthused by this move as transport expert AV Shenoy said that ‘the department should combine QR code with its online complaint app like Ola and Uber. One can lodge complaints and rate the drivers’.
First Published on Feb 12, 2018 04:16 pm
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