Shivam Chopra, a hotel management graduate, sought refunds on mobile phones by strategically by misusing the e-commerce company’s customer satisfactory policy
Two men from Tri Nagar in North Delhi have been arrested for duping an e-commerce company of Rs 52 lakh by ordering expensive mobile phones and successfully getting refunds on them 166 times.
Shivam Chopra, 21, a hotel management graduate, along with Sachin Jain, 38, allegedly sought refunds on 225 mobile phones and managed to get it 166 times, as per a statement from Milind Dumbere, DCP (North-West).
Shivam managed to carry out the pre-meditated theft by procuring almost 150 SIM cards under fake identities from Sachin and created 48 email IDs using those numbers.
A complaint was received in June from a man on behalf of Amazon Seller Services Private Limited that 166 orders for mobile phones were placed between April and May, which were paid through gift cards but refunds were claimed alleging that the boxes were empty, they said.
Creating multiple accounts on the e-commerce website, he began to order the phones and then seeking refunds claiming that it was an empty box.
Moreover, he provided fake addresses so that every time a delivery agent came, he rang Shivam up, following which he would go meet the agent at a random place in the neighbourhood to receive the parcel by paying cash.
This process ensured his real identity was not known.
The one loophole in his plan may have been using the same fake alias of "Shubham” in all his e-commerce accounts.
From each purchase, Chopra made a two-fold profit- once by receiving the refund and later by selling the phone without its box and documents.
Shivam used to sell those mobile phones on other e-commerce websites and at Gaffar Market in Karol Bagh, the police said.
The e-commerce company realised they were being cheated only after they found out that all the purchases were being made from one particular neighbourhood in Tri Nagar and subsequently approached Shalimar Bagh police station in north-west Delhi.
Officials from cyber cell team managed to nab him after weeks of investigations.(With inputs from PTI)