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COVID-19 treatment | Not getting cashless facility from hospital? Here is how to file complaint

Policyholders may send a complaint to the concerned insurance company in the event of denial of the cashless facility at any such enlisted network providers hospitals.

April 29, 2021 / 01:36 PM IST
Policyholders may send a complaint to the concerned insurance company in the event of denial of the cashless facility at any such enlisted network providers hospitals.

Policyholders may send a complaint to the concerned insurance company in the event of denial of the cashless facility at any such enlisted network providers hospitals.

Despite policyholders being entitled for getting cashless treatment under their medical insurance policy, there are some reports that some hospitals are not granting cashless facilities for COVID-19 treatment.

The policyholders may send a complaint to the concerned insurance company in the event of denial of the cashless facility at any such enlisted network providers hospitals.

Insurance Ombudsman or the Grievance Redressal Officer can also be approached. Policyholders' complaints/grievances are looked into by the Grievance Redressal Cell in the Consumer Affairs Department of the Insurance Regulatory and Development Authority of India (Irdai). This Cell takes up the grievances with the respective insurers for redressal.

Here is how to file a complaint