Amazon Flex, Dunzo, Ola, Uber and PharmEasy scored 0/10 on the Fairwork India Ratings 2022, which ranks the companies based on the working conditions of gig workers on the minimum standards of fair work. Urban Company scored the highest among the platforms ranked, scoring 7/10.
This comes at a time when companies like Ola and Uber are facing regulatory challenges, longer wait times, and driver demands to raise fares and reduce app commissions. While companies such as Swiggy and Dunzo have faced worker protests over rate changes, incentive changes, and the duration for which workers must remain logged in.
The report looked at 12 Indian platforms — Amazon Flex, Bigbasket, Dunzo, Flipkart, Ola, PharmEasy, Porter, Swiggy, Uber, Urban Company, Zepto, and Zomato — and rated them on fair pay, fair conditions, fair contracts, fair management, and fair representation.
Gig workers are not employees of the company for which they work, and thus are not salaried or entitled to the same benefits as salaried employees — and are compensated on a per-gig basis. For example, this is a Swiggy delivery executive or an Uber driver, where the platform assigns the tasks and takes a commission per task.