A man sent his Maruti Suzuki Baleno with a pre-installed camera for its scheduled second free servicing, only to find out later in the recorded footage that his car had been returned after just a basic wash.
While dropping the vehicle at the service station the owner said that the Baleno was not facing any specific problem other than a petrol smell during a cold start and had requested the service manager to look into it.
What service centre officials were not aware of was that the owner, who is also a member of online car community BHP, had installed a camera in his car prior to the wash to track what was going to happen in the service centre.
The car owner uploaded a 33-minute video of the same on YouTube showing the car lying idle in the service centre and subsequently being taken for a wash.
The footage captured on the camera uploaded by the car owner on his YouTube handle A K (Courtesy: Youtube)
In a post on Team BHP’s threads, the owner under the alias ROG_AK pointed out that: “As you can see from the video, there was absolutely nothing done to the car. They simply washed the car and gave it back to me! No fluid levels were checked and absolutely nothing was inspected! The only time the bonnet was open was to clean the engine bay, that's it!”
The video starts by showing the owner handing over his Baleno to the service centre guy and asking him not to polish the car from inside.
At 00:57 seconds, the service centre mechanic shouts out “washing washing”, to which the coordinator responds in the local language: “the customer is still at the service station, let him leave.”
After the owner leaves, at around 01:45 minutes into the video, the car is sent to the washing area.
At around 11:17, the servicemen notice the camera but are not sure if it is recording or not.
At 18:45, the car leaves the washing area and is parked in the delivery area. The driver of the car asks the service person: “Is the car not serviced?", to which there is no reply.
The car was returned to the owner with a copy of the free inspection coupon where all boxes including engine, fuel, electrical and front and rear suspension tests were ticked.
“The only thing they did was wash the car and give it back to me. Absolutely nothing was checked/inspected not even the engine oil!” wrote the owner in a thread in Team BHP.
He confronted the service owner the next day and showed him the video. The service owner responded by saying that would look into the matter.
Subsequently, as per a reply posted by the affected owner on a Team BHP post, he got apology calls from the GM of the service centre, Regional Sales Manager of Maruti Nexa, Managing Director of Mandovi Motors, and even the zonal head of Maruti Nexa in Mumbai.
The GM requested the car owner to take down the video as it would involve “consequences for the people concerned” to which the Baleno owner did not comply on grounds of public awareness.
That evening on the same day, four officials from the Mandovi Service Centre visited the car owner’s home, personally apologising for the incident and again requesting him to take down the thread post, to which the car owner did not agree.
Maruti Suzuki has not officially come out with a statement as yet.