IndiGo faced system slowdown, lead to slower check-ins

The airline also said this may result in slower check-ins and that it is working to restore the normalcy at the earliest. Photo: @De_le_Vega

IndiGo Airline, on Saturday, experienced a significant system outage around 12:30 pm, disrupting flight operations and ground services at airports nationwide.  The airline also said this may result in slower check-ins and that it is working to restore the normalcy at the earliest.

The technical glitch has left many passengers unable to board flights or book tickets, leading to considerable delays and frustration for those stranded at the airports. Numerous affected travelers have turned to social media platform X to express their grievances and call on the Directorate General of Civil Aviation (DGCA) to intervene. " They are committed to minimising wait times at the check-in counters and ensuring a smoother experience for everyone. We truly appreciate your patience and understanding during this time. Thank you for being with us."

Technical Glitch @ Indigo6EAirport Looks like a Railway Station#indigo pic.twitter.com/yQLaAFDiBE
BlueGreen Planet (@De_le_Vega) October 5, 2024

Meanwhile, IndiGo in an update on X posted,  We want to assure you that our dedicated airport teams are working relentlessly to provide the best possible assistance and support to customers affected by the ongoing system outage.

#6ETravelAdvisory : We want to assure you that our dedicated airport teams are working relentlessly to provide the best possible assistance and support to customers affected by the ongoing system outage. (1/2) IndiGo (@IndiGo6E) October 5, 2024

We got handwritten boarding passes. This is a first. Crazy scenes at blr airport today! pic.twitter.com/jEW2WoJvp5 Shruti Chaturvedi (@shrutic98) October 5, 2024

Taking to microblogging site X, the airliner stated, "We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport".

At 6 pm IST, IndiGo in a post wrote," Our airport systems are up and running, and our airport services have eased out effectively. However, we kindly ask for your understanding as we work to restore our other applications." "While it may take a little time to achieve full normalcy, we look forward to providing you with a smooth experience soon. Thank you for your understanding and patience."

(This is a developing story.)