Moneycontrol
you are here: HomeNewsBusiness
Last Updated : May 01, 2018 05:23 PM IST | Source: Moneycontrol.com

Controversies surrounding IndiGo Airlines: Another incident as 'passenger offloaded over mosquito complaint'

Here are 10 occasions when IndiGo made headlines, but not for good reasons.

Moneycontrol News @moneycontrolcom
Last one year for IndiGo Airlines, largest in India by market share, has not been very good. It has been in news for wrong reasons more often than not. We list 10 such occasions when IndiGo made headlines:
1/11

Last one year for IndiGo Airlines, largest in India by market share, has not been very good. It has been in news for wrong reasons more often than not. We list 10 such occasions when IndiGo made headlines:

On April 10, a Bengaluru-based doctor accused the carrier's staff to have manhandled him and offloaded him from the aircraft when he complained about mosquitoes on board the flight. IndiGo, however, said that he was offloaded from the plane for 'unruly' behaviour, alleging that Rai became 'aggressive' and used 'threatening language' before his concerns regarding mosquitoes on board could have been addressed.
2/11

On April 10, a Bengaluru-based doctor accused the carrier's staff to have manhandled him and offloaded him from the aircraft when he complained about mosquitoes on board the flight. IndiGo, however, said that he was offloaded from the plane for 'unruly' behaviour, alleging that Rai became 'aggressive' and used 'threatening language' before his concerns regarding mosquitoes on board could have been addressed.

On November 4, last year, ace shuttler PV Sindhu claimed that an IndiGo ground staff behaved “very badly and rudely” with her. However, the carrier denied the claim blaming her oversized bag which she wanted to keep in the overhead bin. The airline said that it was “extremely proud” of Sindhu’s sporting achievements but safety of the operations was paramount. (Reuters)
3/11

On November 4, last year, ace shuttler PV Sindhu claimed that an IndiGo ground staff behaved “very badly and rudely” with her. However, the carrier denied the claim blaming her oversized bag which she wanted to keep in the overhead bin. The airline said that it was “extremely proud” of Sindhu’s sporting achievements but safety of the operations was paramount. (Reuters)

The following week, a video of two IndiGo staff manhandling a flyer surfaced in November last year. The flyer was stopped from entering the airline's bus by two staffers on October 15. One of the staffers who took a video of the incident was sacked by the company. Later, both staffers who assaulted the flyer were fired by the company after a hue and cry.
4/11

The following week, a video of two IndiGo staff manhandling a flyer surfaced in November last year. The flyer was stopped from entering the airline's bus by two staffers on October 15. One of the staffers who took a video of the incident was sacked by the company. Later, both staffers who assaulted the flyer were fired by the company after a hue and cry.

Continuing the streak of bad luck, a Bengaluru-bound IndiGo flight on November 11 witnessed a 'laptop burn' in the cabin. The crew smelt something burn, and immediately took action after they realised it was coming from a flyer's cabin baggage. After spotting the bag, they noticed that a laptop had almost caught fire. The crew immediately put the laptop in a container full of water. (Representative image- Wikimedia Commons)
5/11

Continuing the streak of bad luck, a Bengaluru-bound IndiGo flight on November 11 witnessed a 'laptop burn' in the cabin. The crew smelt something burn, and immediately took action after they realised it was coming from a flyer's cabin baggage. After spotting the bag, they noticed that a laptop had almost caught fire. The crew immediately put the laptop in a container full of water. (Representative image- Wikimedia Commons)

Same day, a woman passenger of IndiGo was injured after she fell from a wheelchair while being ferried by the airline staffer at the Lucknow airport. IndiGo claimed that the mishap happened due to crack in the floor at the airport, however, the Airports Authority of India said it was " gross negligence of IndiGo staff". (Representative image- Wikimedia Commons)
6/11

Same day, a woman passenger of IndiGo was injured after she fell from a wheelchair while being ferried by the airline staffer at the Lucknow airport. IndiGo claimed that the mishap happened due to crack in the floor at the airport, however, the Airports Authority of India said it was " gross negligence of IndiGo staff". (Representative image- Wikimedia Commons)

Next day, passengers on board a Hyderabad-bound IndiGo flight had a close shave as the plane hit a boar while taking off at Vishakhapatnam airport. While the plane was taking off from the runway, it ran into a wild boar damaging the rear wheel and killing the animal. In total 154 people were on board, including 150 passengers and four crew members, at the time of the mishap. (Reuters)
7/11

Next day, passengers on board a Hyderabad-bound IndiGo flight had a close shave as the plane hit a boar while taking off at Vishakhapatnam airport. While the plane was taking off from the runway, it ran into a wild boar damaging the rear wheel and killing the animal. In total 154 people were on board, including 150 passengers and four crew members, at the time of the mishap. (Reuters)

In November again, two IndiGo staffers misbehaved with a female lawyer at the Guwahati Airport. Krishna Sarma alleged that IndiGo staffers at Guwahati airport forcibly snatched her phone to delete pictures she had taken. The pictures were of her luggage being screened before the check-in procedure. The staffer asked her to delete the pictures and in spite of her telling that she had done so, he snatched her phone and deleted the pictures from her 'recently deleted' folder. The employees were later suspended by the carrier. (Wikimedia Commons)
8/11

In November again, two IndiGo staffers misbehaved with a female lawyer at the Guwahati Airport. Krishna Sarma alleged that IndiGo staffers at Guwahati airport forcibly snatched her phone to delete pictures she had taken. The pictures were of her luggage being screened before the check-in procedure. The staffer asked her to delete the pictures and in spite of her telling that she had done so, he snatched her phone and deleted the pictures from her 'recently deleted' folder. The employees were later suspended by the carrier. (Wikimedia Commons)

Two days after the Guwahati incident, a police complaint against IndiGo was filed by a flyer who accused the airline crew to have refused to accept Indian currency for payment of food items, among others, for flights to foreign destinations. In his complaint, he said another passenger faced the same 'mistreatment' by the airline. (Flickr/Alan Wilson)
9/11

Two days after the Guwahati incident, a police complaint against IndiGo was filed by a flyer who accused the airline crew to have refused to accept Indian currency for payment of food items, among others, for flights to foreign destinations. In his complaint, he said another passenger faced the same 'mistreatment' by the airline. (Flickr/Alan Wilson)

In the same month, on November 26, noted historian Ramchandra Guha took to Twitter to complain of "unprovoked rudeness" by staff of IndiGo. In his tweet, he said that he does not usually take to Twitter 'as a means of consumer redressal' but couldn't help but do so as he claims that the staffers misbehaved thrice in the same week. (Wikimedia Commons)
10/11

In the same month, on November 26, noted historian Ramchandra Guha took to Twitter to complain of "unprovoked rudeness" by staff of IndiGo. In his tweet, he said that he does not usually take to Twitter 'as a means of consumer redressal' but couldn't help but do so as he claims that the staffers misbehaved thrice in the same week. (Wikimedia Commons)

Plagued by an issue which has been troubling it since last year, the aviation regulatory authority DGCA grounded at least 11 Airbus' A320neo aircrafts this month which led to dozens of IndiGo flights being cancelled. The DGCA said that aircrafts have been grounded because they use Pratt and Whitney engines, which have been found to be faulty. (Reuters)
11/11

Plagued by an issue which has been troubling it since last year, the aviation regulatory authority DGCA grounded at least 11 Airbus' A320neo aircrafts this month which led to dozens of IndiGo flights being cancelled. The DGCA said that aircrafts have been grounded because they use Pratt and Whitney engines, which have been found to be faulty. (Reuters)

First Published on Apr 10, 2018 06:30 pm
Loading...
Sections
Follow us on
Available On
PCI DSS Compliant