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Last Updated : Apr 13, 2019 07:42 AM IST | Source: Moneycontrol.com

Forbes lists India's top 10 banks; you'd be surprised where SBI ranks

To gauge how well banks have advanced in terms of technology to provide the best customer services Forbes has compiled a list of the best banks in India by taking customer-centric metrics into consideration.

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The banking sector has witnessed a sea change over the past 10 years with technological advances pushing the boundaries of customer service. To gauge how well banks have navigated the shift, Forbes has compiled a list of the best banks in India by taking customer-centric metrics into consideration. The survey was compiled with data from 40,000 customers to rate banks on trust, fees, digital services and financial advice as key indicators. Read on to find out the top 10 banks in India. (Image: Reuters)
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The banking sector has witnessed a sea change over the past 10 years with technological advances pushing the boundaries of customer service. To gauge how well banks have navigated the shift, Forbes has compiled a list of the best banks in India by taking customer-centric metrics into consideration. The survey was compiled with data from 40,000 customers to rate banks on trust, fees, digital services and financial advice as key indicators. Read on to find out the top 10 banks in India. (Image: Reuters)

10)Axis Bank | Headquarters: Mumbai
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No 10: Axis Bank | Headquarters: Mumbai | No of employees: 56,600 - as of 2018. (Image: Reuters)

9)Vijaya Bank | Headquarters: Bengaluru, No of employees: 16,079 (Image: Twitter)
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No 9: Vijaya Bank | Headquarters: Bengaluru | No of employees: 16,079 - as of 2018. (Image: Twitter)

8)Allahabad Bank | Headquarters: Kolkata, No of employees: 23,967
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No 8: Allahabad Bank | Headquarters: Kolkata | No of employees: 23,967 - as of 2018. (Image: Moneycontrol)

7)Punjab National Bank | Headquarters: New Delhi, No of employees: 74,897 (Image: Reuters)
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No 7: Punjab National Bank | Headquarters: New Delhi | No of employees: 74,897 - as of 2018. (Image: Reuters)

6) Syndicate Bank | Headquarters: Bangalore (Image: Moneycontrol)
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No 6: Syndicate Bank | Headquarters: Manipal, Karnataka | No of employees: 34,989 - as of 2017. (Image: Moneycontrol)

5)IDFC Bank | Headquarters: Chennai, No of employees: 9,670 (Image: Facebook)
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No 5: IDFC Bank | Headquarters: Chennai | No of employees: 9,670 - as of 2018. (Image: Facebook)

4)Kotak Mahindra Bank Headquarters: Mumbai, No of employees: 35,717 (Image: Reuters)
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No 4: Kotak Mahindra Bank | Headquarters: Mumbai | No of employees: 35,717 - as of 2018. (Image: Reuters)

3) DBS | Headquarters: Singapore, No of employees: 24,1744 (Image: Reuters)
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No 3: DBS | Headquarters: Singapore | No of employees: 24,1744 - as of 2018. (Image: Reuters)

2)ICICI Bank | Headquarters: Mumbai, No of employees: 81,548 (Image: Reuters)
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No 2: ICICI Bank | Headquarters: Mumbai | No of employees: 81,548 - as of 2018. (Image: Reuters)

1)HDFC Bank| Headquarters: Mumbai, No of employees: 88,253 (Image: Facebook)
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No 1: HDFC Bank | Headquarters: Mumbai | No of employees: 88,253 - as of 2018. (Image: Facebook)

11)Surprisingly, India’s largest bank, State Bank of India just missed the top 10 mark. It figured 11th on this list with the given metrics (Image: Moneycontrol)
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No 11: Surprisingly, India's largest bank, State Bank of India missed the top-10 rank. It figured at the 11th spot as per customer response. (Image: Moneycontrol)

First Published on Apr 13, 2019 07:42 am
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