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Last Updated : Apr 18, 2019 08:18 PM IST | Source:

Your travel insurance policy won't pay for Jet Airways' flight cancellations

Though Jet Airways has suspended operations temporarily, a travel insurance product will not cover losses

M Saraswathy @maamitalks

Harish Pai, a 44-year-old businessman who was to travel to the UK has been continuously calling his insurer to check on his ticket refund. The decision by Jet Airways to temporarily suspend flying operations until the finalisation of a funding proposal has hit Pai and several others.

But, your travel insurance product will not pay for the losses nor will it make you eligible for a refund.

General insurers have been inundated with calls from travel insurance customers who have been seeking a refund due to the airline suspending all flights. However, it is to be noted that no refund or claims are payable by insurance companies.

"No travel product is liable for a claim if an airline voluntarily cancels a flight due to financial troubles. Only if a trip is cancelled by an individual or due to weather-related or medical conditions, is a claim payable," said the head of claims at a mid-size private life insurer.

Typical travel insurance covers medical emergencies, loss of baggage as well as airline delays that lead to missing connecting flights or leading to an additional hotel stay costs.

Now even self-cancellation of a ticket is being covered. For example, if you decide to cancel your flight ticket due to a change in plans, your insurance will now cover it. HDFC ERGO General Insurance has launched a ‘trip protector’ policy that will provide a financial cover if you cancel a flight or a hotel booking.

This policy, however, is not applicable in case the airline cancels the flight.

In the case of Jet Airways, if one has booked a ticket and has also bought travel insurance, the only possibility is that any part claims for partial payment for missing connecting flights could be raised.

However, all ticket cancellation and refund claims will have to be directly sent to the airline. Insurance also works on the concept of probability. Since the debt crisis situation at Jet Airways had been brewing for almost six months, it was almost certain that the operations would be halted in the near future. Hence, no insurance claims for travel refunds will be payable in this case.

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First Published on Apr 18, 2019 08:17 pm
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