Moneycontrol PRO
you are here: HomeNewsBusiness

Dunzo says active users, transaction values rose in 2020: Report

During the pandemic, Dunzo became a convenient option for sending parcels and buying essentials since people stayed indoors.

March 05, 2021 / 02:46 PM IST

Delivery startup Dunzo has doubled its annual active user base from 2.7 in 2019 to 5.1 million in 2020, due to a surge in popularity during the COVID-19 pandemic.

Gross transaction values for the app more than doubled from 2019 to 2020, up 105 percent, The Times of India reported.

User retention in October-December quarter of 2020 grew 14 percent as against the corresponding quarter in 2019, the report added.

Users who started using the app in 2016, spent almost 2.82 times more in 2020, compared with when they first started using the platform.

During the pandemic, Dunzo became a convenient option for sending parcels and buying essentials since people stayed indoors.

COVID-19 Vaccine

Frequently Asked Questions

View more
How does a vaccine work?

A vaccine works by mimicking a natural infection. A vaccine not only induces immune response to protect people from any future COVID-19 infection, but also helps quickly build herd immunity to put an end to the pandemic. Herd immunity occurs when a sufficient percentage of a population becomes immune to a disease, making the spread of disease from person to person unlikely. The good news is that SARS-CoV-2 virus has been fairly stable, which increases the viability of a vaccine.

How many types of vaccines are there?

There are broadly four types of vaccine — one, a vaccine based on the whole virus (this could be either inactivated, or an attenuated [weakened] virus vaccine); two, a non-replicating viral vector vaccine that uses a benign virus as vector that carries the antigen of SARS-CoV; three, nucleic-acid vaccines that have genetic material like DNA and RNA of antigens like spike protein given to a person, helping human cells decode genetic material and produce the vaccine; and four, protein subunit vaccine wherein the recombinant proteins of SARS-COV-2 along with an adjuvant (booster) is given as a vaccine.

What does it take to develop a vaccine of this kind?

Vaccine development is a long, complex process. Unlike drugs that are given to people with a diseased, vaccines are given to healthy people and also vulnerable sections such as children, pregnant women and the elderly. So rigorous tests are compulsory. History says that the fastest time it took to develop a vaccine is five years, but it usually takes double or sometimes triple that time.

View more

Kabeer Biswas, co-founder of Dunzo, told The Times of India that 2020 was the year the app went from niche to mass. He said company-wide profitability is two years away.

"Our biggest cities are already profitable; we have already broken even there. For this year, we want to drive operating leverage in our top cities," he told the publication.

"We want to capture a $100 million market in each of our city, and for this we need to scale our biggest cities to 3x- 4x," Biswas said.

The company, which is currently present in eight cities, plans to enter two new cities in 2021, the report said. Dunzo is also preparing for a new category launch in April.

"We will go through a massive shift at Dunzo this year, that makes us an everyday essential for a much larger audience than before; more about that (later) in March," Biswas said.

Moneycontrol News
first published: Mar 5, 2021 02:46 pm