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Coronavirus pandemic | BigBasket website, app face breakdown following surge in demand

"We are currently experiencing unprecedented demand. In light of this, we are restricting access to our website to existing customers only. Please try again in a few hours," it said.

March 23, 2020 / 09:31 PM IST is an online food and grocery store where users can browse through varied range of products and get them delivered at a convenient time slot. (Image source:

Website and mobile app of online grocery seller BigBasket on March 23 faced breakdown due to surge in demand amid the coronavirus outbreak. Following the load, the company restricted access of service only for existing customers.

"We are currently experiencing unprecedented demand. In light of this, we are restricting access to our website to existing customers only. Please try again in a few hours," it said.

Social media firm LocalCircles in a survey claimed that around 35 percent of consumers have said they are not getting essential goods from retail stores as well as e-commerce companies at the time of lockdown.

When contacted, a BigBasket spokesperson said both application and website of the company are facing problem due to a surge in demand.

"Over the past few days, we have faced an unprecedented surge in orders and traffic, which has put a corresponding load on our tech systems. As a result of this, our website and app have been intermittently failing to load for some customers. Our teams are working hard to fix this so that our customers are able to place orders as usual," the company said.


COVID-19 Vaccine

Frequently Asked Questions

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How does a vaccine work?

A vaccine works by mimicking a natural infection. A vaccine not only induces immune response to protect people from any future COVID-19 infection, but also helps quickly build herd immunity to put an end to the pandemic. Herd immunity occurs when a sufficient percentage of a population becomes immune to a disease, making the spread of disease from person to person unlikely. The good news is that SARS-CoV-2 virus has been fairly stable, which increases the viability of a vaccine.

How many types of vaccines are there?

There are broadly four types of vaccine — one, a vaccine based on the whole virus (this could be either inactivated, or an attenuated [weakened] virus vaccine); two, a non-replicating viral vector vaccine that uses a benign virus as vector that carries the antigen of SARS-CoV; three, nucleic-acid vaccines that have genetic material like DNA and RNA of antigens like spike protein given to a person, helping human cells decode genetic material and produce the vaccine; and four, protein subunit vaccine wherein the recombinant proteins of SARS-COV-2 along with an adjuvant (booster) is given as a vaccine.

What does it take to develop a vaccine of this kind?

Vaccine development is a long, complex process. Unlike drugs that are given to people with a diseased, vaccines are given to healthy people and also vulnerable sections such as children, pregnant women and the elderly. So rigorous tests are compulsory. History says that the fastest time it took to develop a vaccine is five years, but it usually takes double or sometimes triple that time.

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The state governments have locked down over 75 districts across the country and some states have even imposed curfew to prevent spread of coronavirus.

Unicommerce, which provides software support to e-commerce companies, said that due to the lockdown, grocery websites have seen a major surge in traffic.

"The previous two weeks saw a massive 70-80 percent increase in the number of orders with order size increasing substantially by 15-20 percent. FMCG and staples are some of the most popular products ordered online," Unicommerce said.
first published: Mar 23, 2020 08:10 pm

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