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Last Updated : Jun 08, 2018 02:58 PM IST | Source: Moneycontrol.com

SBI, ICICI Bank and PNB see surge in digital transactions: Report

These banks have reporting a sharp rise in digital transactions, especially in net banking, point of sale and mobile banking

Giving government’s efforts towards promoting Digital India a big push, digital transactions have seen a spurt for leading banks like State Bank of India, ICICI Bank and Punjab National Bank, as per a report in The Hindu Business Line.

These banks have reporting a sharp rise in digital transactions, especially in net banking, point of sale (PoS) and mobile banking.

As of March 2018, internet, mobile banking and PoS transactions combined stood at 37 per cent for SBI, while they were only 31 per cent in the year-ago period.


If ATM and Business Correspondents are also included it goes up to 80 per cent. With 6.10 lakh PoS terminals, SBI now commands a 20.20 per cent market share in the segment.

The share of digital channels such as Internet, mobile banking, PoS and call centre in total savings transactions increased by 82 per cent in the last financial year for ICICI Bank. The bank has on-boarded 250 corporates on its blockchain platform for domestic and international finance as part of its digital drive.

A look at other banks’ data on the share of digital transactions or other parameters such as increase in quantum of payments made through Direct Benefit Transfer shows that this is a common trend. For instance, Punjab National Bank reported a steep increase in Aadhaar-based DBT payments through NPCI up to March 31, 2018.

What factors are leading to increase in digital transactions?

There are many factors driving this growth. According to R Prabhu, MD and Group CEO, Payswiff, increasing acceptance of debit cards and huge awareness among merchants on the use of debit cards/PoS machines are also driving this growth.

“Another major factor is the waiver of processing fee on use of debit cards up to Rs 2,000. Unlike earlier, many retail merchants are now opening up to digital payments post-demonetisation,’’ Prabhu said.

Jan Dhan accounts, too, are gaining traction along with the use of RuPay Debit cards.

There were 31.73 crore Jan Dhan accounts as on May 30, 2018, while 23.94 crore RuPay cards had been issued. The total deposits in Jan Dhan accounts now stand at Rs 80,717.12 crore.

What impact did demonetisation have on the growth of digital transactions?

Demonetisation was announced by Prime Minister Narendra Modi in November 2016 and since then India has seen a surge in the number of PoS machines. Their number has gone up from 1.3 million before demonetisation to 3.2 million now and is expected to touch 5 million by the year-end.

And all this has meant declining footfalls at the branches of these banks. For example, branch-based transactions in SBI declined to 20 per cent in FY18 compared to the previous fiscal year.
First Published on Jun 8, 2018 12:15 pm