Nitin Chugh, Country Head - Digital Banking, tells Nazim Khan and Santosh Nair how technology is changing the face of banking.
How banking may look like in future
The two-three most promising areas where digital advances could revolutionise the customer experience are artificial intelligence, chatbots and personalization. Internet of Things is another area where some form of banking transactions could take place. Connected devices, equipped with biometric capabilities, could help enable transaction banking.
Service offerings that combine these technologies could make banking very different from what it is today.