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Consumer forum penalises Flipkart after customer gets empty package for camera

As per the complaint filed by the Pune resident, the parcel she received on February 5, 2018 contained only an empty free deal bag.

July 23, 2019 / 03:53 PM IST
Representational Image

Representational Image

The Pune District Consumer Disputes Redressal Forum has asked e-commerce platform Flipkart to pay Rs 44,000 as compensation to a customer for a camera worth Rs 28,890.

Gaurangi Deshmukh, a resident of Pune, placed an online order for a Nikon DSLR camera on Flipkart. She placed the order on February 4, 2018 and paid Rs 28,890 for the same via net banking.

However, as per the complaint she registered with the consumer rights body, the parcel she received on February 5 contained only an empty free deal bag. The delivery boy gave the consignment to her building’s security guard despite her mentioning that the parcel should be handed only to her residential address and to no third person. Also, her father was at home when the consignment was accepted by the guard of the building, reported the Indian Express.

Moreover, when she came back and opened it, not only was the camera missing but the parcel was also found to be poorly packaged with cello-tapes holding the box together, which was frayed and torn from the sides.