I am indeed proud of my long association with the ICICI Group. My association with ICICI prudential Life Insurance has been first in the capacity of an Independent Director and a Board Member and now as the Chairman.
The Indian economy has witnessed steady growth over the past decade and the per capita income too has been rising. A growing workforce with a higher disposable income coupled with financialisation of savings has benefitted the financial services industry, especially life insurance. The large and burgeoning customer segment with a positive disposition towards financial savings will, I believe, need life insurance to secure its future and we will endeavour to remain its preferred partner.
With increasing financial awareness, life insurance is now being viewed as a tool to mitigate risks in life and achieve long term financial goals. The paradigm of only building a savings corpus to meet financial goals is steadily changing. Customers recognise that it is vital to provide financial security to their families, in addition to building savings over the long term. Protection and Savings are the two fundamental needs of customers and life insurance fulfils both these requirements. Your Company’s stated vision is to build an enduring institution that serves the protection and long term saving needs of customers with sensitivity.
The life insurance penetration in the country in 2018 stood at 2.76% of GDP compared to the world average of 3.33%. The protection coverage in the country is also estimated to be quite low at 8%. To bridge this gap, your Company has set out on Mission Insure India - Life Insurance For All. We seek to achieve this through better understanding of customers’ needs, offering relevant products and ensuring continuous engagement with them.
All initiatives your Company undertakes keep the customer as the focal point. The digital strategy is centred on gaining deeper understanding of customers, simplifying processes and providing convenience throughout the life of the policy, amidst their evolving preferences. The digital platform of your Company has empowered customers to conduct self-service transactions and enables beneficiaries to raise claims online. Quick settlement of genuine claims is the best way to deliver on the promise made to customers. In FY2019, the claims settlement ratio stood at 98.6%, one of the best in the industry.
As the Chairman, I have faith in the capabilities of the organisation to drive forward the agenda of providing adequate financial security to Indian families. Your Company will continue to work with all stakeholders for sustainable growth and value creation.
M. S. Ramachandran